Fastwin is committed to responsible gambling. Remote gambling is a legitimate form of

entertainment experienced by millions of players worldwide. For most players, it is an enjoyable

experience. However, we recognize that a small percentage of players may develop

gambling-related problems that can negatively affect their lives and finances.

Being a socially responsible company means taking care of our players and adopting a

proactive approach to issues that may impact the community. For this reason, Fastwin has

adopted and is fully committed to the strict application and enforcement of the following policies:

Restricting Access by Minors or Non-Qualified Players

Fastwin requires all new players to undergo a Know-Your-Customer (KYC) process to verify that

they are of lawful age in their respective jurisdiction, at least 21 years old, and qualified as

remote gaming players.

If we suspect false declarations or minors attempting to use our services, we will take

reasonable measures to verify identity. We reserve the right to suspend accounts and request

proof of identity and age to ensure compliance with this policy.

We also ensure that our advertising, sponsorship, and promotional activities are not directed at

minors or non-qualified individuals.

Fastwin strictly prohibits anyone under the age of 21 or any non-qualified person from using our

services. This policy is in full compliance with the rules and regulations of the Philippine

Amusement and Gaming Corporation (PAGCOR), Philippines.

We also ask for your cooperation:

● Use child protection software to block gambling sites from devices accessible to minors.

● Do not leave computers or mobile devices unattended while logged in to our site.

● Do not enable the “Save Password” option on shared devices.

● Create separate user profiles for minors on shared devices to prevent access to your

account.

If you suspect that someone under the age of 21 is registered as a player, please contact us

immediately.

Controlling Compulsive Gambling

Compulsive gambling does not benefit Fastwin. We strive to maintain a safe and enjoyable

gaming environment. Problem gambling can negatively affect individuals, families, and

communities.

Fastwin is committed to detecting and reducing compulsive gambling. We maintain systems to

monitor player activity and continuously design and enforce controls to help limit unhealthy

gambling patterns.

While most people gamble within their means, for some, it can spiral out of control. We strive

not only to identify compulsive gambling behavior but also to help address the problem and

prevent other players from developing harmful habits.

To help you stay in control, please remember:

● Treat gambling strictly as entertainment.

● Do not view gambling as a way to make money.

● Avoid chasing losses.

● Only gamble what you can afford to lose.

● Keep track of the time and money you spend.

If you need to take a break from gambling, you may send an email to keepitfun@pagcor.ph or

visit the PAGCOR website at https://pagcor.ph/regulatory for responsible gaming information

and assistance.

Raising Standards Worldwide

Fastwin aims to uphold the highest standards of responsibility, integrity, transparency,

legitimacy, and awareness in all territories where we operate. We believe that operating at the

highest standards benefits players, regulators, and the community.

Accountability and Integrity

We believe that our reputation is built on our players’ trust. Therefore, we operate with the

highest level of integrity to ensure fairness, transparency, and compliance in all aspects of our

operations.

Payouts

Fastwin is committed to the prompt payment of customer cash-out requests, subject to

applicable verification and regulatory requirements.

Commitment to Customer Service

At Fastwin, customer satisfaction is our priority. Our Customer Service Support Team is

available 24 hours a day, seven days a week to:

● Provide technical support;

● Assist in dispute resolution;

● Address account concerns; and

● Answer general inquiries.

Gaming Limitations

Pursuant to Presidential Decree 1869, as amended by Republic Act 9487, the following

individuals are not allowed to play in this gaming establishment:

● Persons under 21 years of age; and

● Students of any school, college, or university in the Philippines.

Pursuant to Malacañang Memorandum Circular No. 8, the following are not allowed to enter,

stay, and/or play in this gaming establishment:

● Government officials and employees directly connected with government operations or

any of its agencies; and

● Active members of the Philippine National Police (PNP) and Armed Forces of the

Philippines (AFP).

In accordance with current policy pronouncements, immediate relatives (spouse, children, and

parents) of government officials are likewise not allowed to play.

Fastwin players must not access or play games in open public venues such as streets, parks,

malls, restaurants, churches or places of worship, markets, or any other locations that are in

direct and full view of the public